Refund Policy

Last updated: February 28, 2026

Thank you for choosing Nivia.

Nivia is a subscription-based SaaS platform. Payments are processed by Paddle, our merchant of record. Refund requests are handled in line with Paddle's consumer terms and applicable law.

1. Subscription Fees

All subscription payments are billed in advance on a recurring basis (monthly or annually, depending on your selected plan).

2. Refund Window

If you are a consumer, you may request a refund within 14 days of purchase. Refunds are assessed and processed under Paddle's consumer refund framework and applicable consumer protection law.

3. Paddle Consumer Terms

For full details, please review Paddle's Invoiced Consumer Terms: https://www.paddle.com/legal/invoiced-consumer-terms.

4. How to Request a Refund

To request a refund, please contact us at:

[email protected]

Include:

  • The email address associated with your account
  • The date of purchase
  • The reason for your request

We aim to respond within 3-5 business days.

5. Payment Processing

All approved refunds will be processed through our payment provider. The time required for the refund to appear on your statement depends on your financial institution.